KPI

While doing research for my chapter 5 presentation, I found this very interesting video on SAP's KPI wiki. The video starts off with the difficulty of trying to do business when there is little communication due to different languages. Business projects tend to fail because of this lack of communication and the video expresses a hope for a compatible world where businesses can communicate in a common language. This is what the KPI wiki gives us. The video discusses how business KPI's give companies the opportunity to measure and monitor performance by comparing actual KPI values to targets. This can present any shortcomings quickly as well as potential for improvement which is vital for every company. The video also discusses the importance of the common language in business. If everyone uses identical KPIs, companies can compare their performance with market leaders. The purpose of the KPI wiki, the focus of this video, is for everyone to be able to participate and contribute. It is important for all stakeholders to be invloved in the process of defining the common KPI language. The video then provides a brief demonstration of the KPI wiki on www.sdn.sap.com. It shows how users can go to the Business Community KPI Homepage and view all kinds of information such as cash flow. They can simply go to the financial related KPIs, see what results they find for cash flows, and have the ability to change and resave it if they want. This is how the KPI wiki enables full communication and participation for all. I thought this video was a great display of the importance of KPI and BPM and presented it in an interesting way.